TERMS OF SERVICE & PRIVACY POLICY
Effective Date: [March 2nd, 2026]
Business Name: The Vanguard Agency
Website: https://www.thevanguard.agency/privacy-policy
1. Introduction
Welcome to The Vanguard Agency (“Company,” “we,” “our,” or “us”). By accessing our website, submitting a form, engaging our services, or opting into communications (including SMS/text messaging), you agree to the terms outlined below.
If you do not agree with these Terms, please do not use our website or services.
PRIVACY POLICY
2. Information We Collect
We may collect the following information:

• Name

• Email address

• Phone number

• Business information

• IP address and browser data

• Any information voluntarily submitted through website forms, chat, or email

If you provide a mobile phone number, you may receive SMS communications as outlined below.
3. SMS Communications & Data Handling
No Sharing of SMS Data
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, trade, or transfer your mobile number to any external parties for marketing use.
SMS Opt-In Disclosure
By providing your phone number through our website forms, chat tools, or other opt-in methods, you consent to receive automated informational and promotional text messages from The Vanguard Agency.
These messages may include:

• Appointment reminders

• Service notifications

• Business updates

• Marketing or promotional offers

Consent is not a condition of purchase.
Message Rates & Frequency

• Message and data rates may apply.

• Message frequency varies.

Opt-Out Instructions
You may cancel the SMS service at any time.
Simply text STOP to 1-623-400-2636.
We will send a confirmation message to acknowledge your request. After this, you will no longer receive SMS messages from us.
Help Instructions
For assistance, reply HELP to any message or contact us at:
Email: info@thevanguard.agency
Phone: 1-623-400-2636
4. Express Written Consent (A2P Compliance)
Carriers require express written consent for automated outbound messaging.
We obtain consent in the following ways:
Website Form Checkbox Consent
All website forms that collect phone numbers include a required unchecked checkbox stating:
"I agree to receive automated messages from The Vanguard Agency. Message & data rates may apply. Reply STOP to opt-out."
The checkbox is not pre-checked.
Our system logs the phone number and the consent status at the moment of submission.
AI Chat Consent
If you engage with our AI Chat Receptionist, you may be asked:
"Do you agree to receive text messages from us regarding appointments, service updates, and occasional promotional offers? Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help to any received SMS messages. Reply 'Yes' if you agree."
Only users who reply “Yes” will be enrolled in SMS communications.
Proactive Verification Message
If express written consent has not been previously collected, we may send a single verification message:
“The Vanguard Agency would like to send you text messages at this number. Message and data rates may apply. View our SMS policy at https://www.thevanguard.agency/privacy-policy. Reply ‘Yes’ to opt-in.”
You will only receive additional messages after affirmative consent.
5. How We Use Information
We use collected information to:

• Respond to inquiries

• Provide marketing and consulting services

• Improve our website and services

• Send approved communications (including SMS)

• Maintain compliance with telecommunications regulations

6. Data Security
We implement reasonable technical and administrative safeguards to protect your personal data. However, no online transmission is ever 100% secure.
7. Cookies & Tracking
Our website may use cookies and analytics tools to enhance user experience and track website performance.
You may disable cookies in your browser settings.
8. Third-Party Services
We may use secure third-party platforms for:

• CRM systems

• Email marketing

• SMS delivery

• Website hosting

• Payment processing

These vendors are contractually obligated to protect your information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
9. Your Rights
You may request:

• Access to your data

• Correction of your data

• Deletion of your data

Contact us at info@thevanguard.agency to submit requests.
TERMS OF SERVICE
10. Website Use
You agree to use our website and services for lawful purposes only. Unauthorized use, scraping, interference, or misuse is prohibited.
11. SMS Program Terms
By opting in to receive SMS communications from The Vanguard Agency, you agree to the following:
Program Description
By opting in, you agree to receive The Vanguard Agency notifications and alerts, including informational updates and promotional messages.
Standard Carrier Disclosures

• Message and data rates may apply.

• Message frequency varies.

• Carriers are not liable for delayed or undelivered messages.

SMS Instructions
Text HELP for help or STOP to cancel.
12. Limitation of Liability
The Vanguard Agency is not liable for:

• Carrier delays

• Message delivery failures

• Technical service interruptions

• Errors beyond our reasonable control

All services are provided “as is.”
13. Intellectual Property
All website content, branding, messaging, and materials are property of The Vanguard Agency and may not be used without written permission.
14. Modifications
We reserve the right to update these Terms and Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
15. Contact Information
The Vanguard Agency
Website: https://www.thevanguard.agency
Email: info@thevanguard.agency
Phone: 1-623-400-2636